Privacy Policy

01Introduction

This Privacy Policy explains how Plaxonic IT Services ("we", "us", "our") collects, uses, and protects your personal information when you use Buddy ("Platform", "Service"). By using Buddy, you agree to the practices described in this policy.

02Information We Collect

• Account Information: Name, email address, and password when you register.
• Organization & Brand Data: Business name, brand details, tone preferences, product catalogs, and other brand profile information you provide.
• Usage Data: Information about how you interact with the Platform, including features used, content generated, and timestamps.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card information on our servers.
• Device & Log Data: IP address, browser type, operating system, and access logs collected automatically.

03How We Use Your Information

• To provide, maintain, and improve the Buddy platform.
• To generate personalized AI content based on your brand profiles.
• To process payments and manage your subscription.
• To communicate with you about updates, features, and support.
• To ensure security and prevent fraudulent activity.
• To comply with legal obligations.

04AI Content Processing

When you use Buddy's AI features, your brand data and prompts are sent to third-party AI providers (such as Groq and Google Gemini) to generate content and images. We send only the minimum data necessary for content generation. These providers process data per their own privacy policies.

05Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party tools (Stripe, AI providers, hosting) that help us operate the Platform.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

06Data Security

We implement reasonable security measures to protect your data, including encrypted connections (HTTPS), secure authentication (JWT), and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

07Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law.

08Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Export your data in a portable format.
• Withdraw consent for data processing.
• Object to certain uses of your data.

To exercise these rights, contact us at the email below.

09Cookies

Buddy uses essential cookies and local storage for authentication and session management. We do not use third-party advertising or tracking cookies.

10Children's Privacy

Buddy is not intended for users under the age of 18. We do not knowingly collect data from minors.

11Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance.

12Contact

For privacy-related questions or requests, please contact Plaxonic IT Services at support@plaxonic.com.